Kalaheo Wellness Center Cancellation Policy
Out of respect and consideration to your Therapist, Physician and other clients, we kindly ask that you honor your scheduled appointment time. Please note that appointment space is limited
daily and appointments are booked back to back.
Kalaheo Wellness Center understands that unanticipated events occasionally do happen in everyone’s life. In our desire to be effective and fair to all of our clients' time,
we kindly ask that you give at least a 24 hour advance notice within normal office hours or leave a voice message during regular business hours of 8:30am-12:30pm and 02:00pm-5:30pm on the machine when cancelling and/or changing an
appointment. This allows the opportunity for someone else to schedule an appointment. Please note that you will not be able to leave a message outside of regular business hours! Email/text cancellations are not acceptable.
Chiropractic Cancellations/Changes with less than 24 hours notice when canceling or rescheduling appointments may be subject to partial or full charge for that appointment. It is office policy that you are allowed 3 missed appointments or cancellations with no penalty. After the third cancellation or missed appointment, you will be charged the full amount of your chiropractic adjustment and/or other therapy treatment fees. Insurance will not be billed for these charges. Cancellation fees are the responsibility of the patient and must be paid in full before the next visit.
Massage & Acupuncture Cancellations / Changes - Due to the nature of scheduling, we ask that you arrive in a timely manner. In addition, a minimum of 24 hours notice is required to reschedule or cancel appointments. If we do not receive 24 hours notice, you will be charged a cancellation fee of 100% of the price of the service. The amount must be paid prior to your next scheduled appointment. Coupons / Special Offers / Gift Certificates may be voided. We kindly ask that you give at least a 24 hour advance notice within normal office hours or leave a voice message during regular business hours of 8:30am-12:30pm and 02:00pm-5:30pm on the machine when cancelling and/or changing an appointment. Please note that you will not be able to leave a message outside of regular business hours! Email/text cancellations are not acceptable.
Arriving late - Appointment times have been arranged specifically for you. Kalaheo Wellness Center Massage Therapist and Physicians will do their best to accommodate and honor your full scheduled time, but if you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of the treatment actually given, you will be responsible for the “full” session booked. Please plan accordingly. It is advisable to arrive approximately 10 minutes prior to your scheduled appointment time.
No-Shows - Anyone who either forgets or consciously chooses to forgo their scheduled appointment time will be considered a “no-show” and will be charged 100% of the fee for the “missed” appointment. Coupons / Special Offers / Gift Certificates could also be voided.